1. Booking Appointments

    •    All appointments must be booked in advance via our official booking platform, email, or direct message on our approved social media pages.

    •    Bookings are only confirmed once a non-refundable deposit is received (see Deposit Policy below).

    •    Same-day appointments may be available subject to availability but must still follow the deposit requirement.

2. Deposit Policy

    •    A non-refundable deposit of 50 % is required to secure your booking.

    •    Deposits will be deducted from your final bill on the day of your appointment.

    •    If the deposit is not received within 24 hours of making the booking request, the slot will be released.

3. Payment

    •    The remaining balance is due on the day of the appointment, before or immediately after the service.

    •    Payments can be made by Apple Pay, cash, bank transfer, PayPal, etc.

    •    Prices are subject to change; however, confirmed bookings will be honored at the agreed rate at the time of booking.

4. Cancellations and Rescheduling

    •    We understand that unforeseen circumstances can arise.

    •    Cancellations: Clients must provide at least 72 hours notice to cancel.

    •    Rescheduling: You may reschedule once without losing your deposit if notice is given at least 72 hours in advance.

    •    Cancellations or reschedule requests made with less than 72 hours notice will result in the loss of your deposit.

    •    Failure to show up for an appointment without prior notice (“no-show”) will result in forfeiture of the deposit and may affect future bookings.

5. Late Arrivals

    •    Please arrive on time for your appointment.

    •    A grace period of 15 minutes is allowed.

    •    Arrivals later than 15 minutes may result in a reduced service or cancellation, and the deposit will be forfeited.

6. Service Satisfaction

    •    We strive to deliver high-quality services tailored to your needs.

    •    If you are not satisfied, please raise concerns during your appointment so we can address them immediately.

    •    We do not offer refunds for completed services.

7. Health & Safety

    •    Clients must disclose any medical conditions, allergies, or recent procedures that may affect the service.

    •    We reserve the right to refuse service if we believe it may compromise your safety or the quality of our work.

    •    For the comfort of all clients, please do not bring additional guests or children unless agreed upon beforehand.

8. Photos & Media

    •    With your consent, photos or videos may be taken of your finished look for promotional purposes on our social media platforms and website.

    •    If you do not wish to be photographed, please let us know at the start of your appointment.

9. Liability

    •    Heavenly Hands Artistry is not liable for any adverse reactions resulting from undisclosed medical conditions, allergies, or failure to follow aftercare instructions.

    •    We take all reasonable steps to provide services in a safe and hygienic environment.

10. Agreement

By booking an appointment with Heavenly Hands Artistry, you agree to abide by this booking policy.

Thank you for choosing us — we look forward to creating something beautiful for you!